PUATEA004D - Work effectively in a public safety organisation assessment tool

Assessor Resource

PUATEA004D
Work effectively in a public safety organisation

Assessment tool

Version 1.0
Issue Date: May 2024

This unit applies to a person who works in a public safety organisation and who is responsible for managing their own work priorities and working with others.

This unit covers the competency required to manage own work and to work effectively with other personnel in a public safety organisation.

This unit does not include competency to work in a team as covered in PUATEA001B Work in a team.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.

Pre-requisite Unit/s

Nil

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.


The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to: apply organisational policies, procedures and standards in own work performance. Consistency in performance Competency should be demonstrated over of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment	Context of assessment Competency should be assessed on the job or in a simulated work environment. Specific resources for assessment There are no specific resource requirements for this unit.

Method of assessment	In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include: direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title] Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

access and interpret workplace information

communicate concerns about own fitness/stress

communicate with people of different ages, cultures, gender, language backgrounds

participate in meetings/speak in a group

Required Knowledge

available training and development

basic principles of participating in meetings

career progression options

conflict resolution strategies

cultural diversity principles

dress codes

equal opportunity responsibilities

factors which can affect work performance

implications of change in the workplace on own job (such as introduction of new/amended legislation; introduction of new personnel; introduction of new technology including new communication systems; implementation of new work practices and services; organisational restructures)

implications of external change on the organisation (such as at an international, national or state/territory level and invoke changes in society, changes to legislation, changes to organisational policies and procedures; community expectations; political changes)

information on any licensing and certification requirements for driving vehicles and providing emergency care

organisational policies and procedures (such as legislation relevant to the operation/incident/response; legislation relevant to the organisation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

organisational standards relating to harassment and anti-discrimination

organisational structure

positions in the organisation

potential effects of not meeting commitments

procedures and standards relating to conduct

responsibilities of specific personnel

stress recognition

structure and function of workplace committees

variety of communication strategies


The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Public safety organisations may include	Aquatic rescue Defence Emergency services Fire Natural, cultural resource management personnel Police
Factors affecting work requirements may include	Contingencies Impact of emergencies/incidents Other work demands Personnel available to assist Sea conditions Time Weather Wind and tide conditions
Appropriate person for additional support may include	Team leader Team member Supervisor
Conduct may include	Acting legally, honestly and ethically Complying with dress code Complying with organisational code of conduct Complying with reasonable and lawful instructions Complying with safe work practices Complying with standard operating procedures Contributing to work objectives Disciplinary procedures Treating peers, clients, associates and members of the general community with due respect and courtesy
Workplace information may include	Brochures Information on noticeboards Internet/intranet Leaflets Magazines Memos, circulars Multimedia Notices Policies Procedures Professional publications Risk/job safety analysis Signs
Training and development needs may include	Career development/progression New technology Personal development training Retraining for licensing and certification requirements Stress management
Taking appropriate action for stress may include	Reporting to supervisor or team leader Seeking counselling Seeking medical advice Seeking peer support
Workplace issues may include	Change and change management Conflict of interest Conflict with other personnel Conflict with public/others Excessive workloads New policies and changes Occupational health, safety and welfare Perceived harassment or discriminatory behaviour Perceptions of equity Resource allocation
Raising workplace issues with appropriate personnel may include	Consultative committee representative Manager Occupational health and safety representative Peers Supervisor Team leader Union delegate
Workplace committees may include	Consultative committees Occupational health and safety committees Project teams Social committees Special event committees
Contributing to workplace committees may include	Comments Feedback Questions Reports Suggestions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Instructions are understood, acknowledged and implemented
Factors affecting work requirements are identified, their impact is assessed and action is taken to ensure work requirements are met
Work load is assessed and priorities are set within allocated timeframes
Own work is monitored to ensure compliance with organisational requirements
Need for additional support is communicated clearly to appropriate person
Tasks are completed and results are achieved with minimum supervision
Conduct is at all times in accordance with organisational policies, procedures and standards
Workplace information is accessed and clarification is sought where necessary
Currency of required licences and certificates is maintained
Training and development needs relevant to area of work are identified in conjunction with supervisor and are followed up with relevant personnel
Programs are participated in to ensure level of expertise meets organisational requirements
Organisational policies and procedures relating to work performance are understood and issues with own wellbeing or performance are discussed with supervisor
Signs of personal stress are recognised and managed and action is taken to ensure continued work effectiveness
Peer support is sought when required
Responsibilities and duties are undertaken in a positive manner to promote cooperation and good relationships
Communication with others is conducted in a courteous manner appropriate to the purpose, situation and relationship with the receiver
Problems and conflict are recognised and resolved through agreed and accepted processes
Contribution of individuals of different age, gender and social and cultural backgrounds are recognised and accessed
Workplace issues are raised with appropriate personnel and contribution is made to resolve issues in accordance with workplace procedures
Work related meetings and workplace committees are attended/contributed to in line with level of responsibility
Suggestions for improvements in work practices and procedures are made
Agreed changes to improve work outcomes are implemented

Forms

Assessment Cover Sheet

PUATEA004D - Work effectively in a public safety organisation

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUATEA004D - Work effectively in a public safety organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date:

Assessor Resource

PUATEA004D Work effectively in a public safety organisationAssessment tool

Version 1.0 Issue Date: May 2024

Prerequisites

Employability Skills

Evidence Required

Submission Requirements

Assessment Tasks

Observation Checklist

Forms

Assessment Cover Sheet

PUATEA004D - Work effectively in a public safety organisation

Assessment task 1: [title]

Assessment Record Sheet

PUATEA004D - Work effectively in a public safety organisation

PUATEA004D
Work effectively in a public safety organisation

Assessment tool

Version 1.0
Issue Date: May 2024